Refund policy

Refund Policy for MCAT ProMax Shopify Digital Store

Effective Date: Tuesday, May 2, 2023
Last Updated: Tuesday, October 10, 2024

Thank you for shopping at MCAT ProMax. We strive to provide high-quality PDF and course products to assist you in your MCAT preparation. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting a refund.

1. Refund Eligibility:

  • MCAT ProMax offers a 15-day refund policy, starting from the date of purchase.
  • To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
  • Refunds are available for digital products, including PDF files and courses, only. Other non-digital products or services are not eligible for a refund.

2. Refund Procedure:

  • To request a refund, please email us at medtutor189@gmail.com within 15 days of your purchase. Include your order number, name, and a brief explanation for the refund request.
  • Our support team will review your request and respond within 3 business days.
  • If your refund request is approved, we will initiate the refund process.

3. Refund Processing:

  • Approved refunds will be processed within 7 business days from the date of approval.
  • Refunds will be issued through the same payment method used for the original purchase.
  • The time it takes for the refunded amount to appear in your account may vary depending on your bank or credit card provider.

4. Non-Refundable Items:

Refund requests may be ineligible in the following cases:

  • Failure to meet the 15-day refund period.
  • Failure to provide proof of purchase.
  • Instances where the product has been extensively used or accessed.
  • Violation of our Terms of Service or any other policies associated with MCAT ProMax.

5. Support:

If you encounter any issues or require assistance with our products or the refund process, please contact our support team at medtutor189@gmail.com. We are here to help and will respond to your inquiries promptly.

Policy Changes:

This Refund Policy is subject to change without prior notice. Please review this policy periodically to stay informed of any updates.

Last Updated: Tuesday, October 10, 2024

By making a purchase on MCAT ProMax, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund Policy.